There you’ll find it – in my example for the Samsung Chromebook 303 it’s SNOW DENALI A-E 2577. To do so, type: chrome://system and expand the section called HWID. If you want to create a recovery drive using your Windows or Mac computer, you need to find the correct model to enter in the screen above before getting an error message. You’ll need to download and run the system and enter the device’s model number with appears at the bottom of the error. You can find the instructions and correct download from this Google Page. You’ll need either a Windows, Mac, or Linux computer and a flash or SD drive that’s at least 4GB in size. If you’re at the point where you receive an error message saying “Chrome OS is missing or damaged” and haven’t created a recovery drive yet, you still can. Please take out the flash or SD card and keep it in a safe place if you need it at some point. That’s it! Provided everything went the way it should, you’ll see the following successful message. Select the drive you popped into the Chromebook and wait for the recovery image to download, and the recovery drive is created. Select the drive you popped into the Chromebook and wait for the recovery image to download. Instead, download the Chromebook Recovery Utility from Google. Update : Google has removed the tool from your Chromebook. Then open the Chrome browser and type: chrome://imageburner into the address bar to get the following screen. Grab a USB flash drive or SD card that’s 4GB or higher and insert it into one of the open USB slots. If you receive a new Chromebook, it’s important to create a system recovery image if something goes wrong, and a Hard Reset or Power Wash ( resetting it to factory settings) doesn’t work.
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